1. Returns and Exchanges

Due to the nature of our products, we do not accept returns or exchanges. Please carefully review your order before completing the purchase. If you have any questions about sizing or customization, feel free to reach out to us before placing your order.

2. 30-Day Guarantee

We stand by the quality of our products. If your jewelry has any defects or issues that arise within 30 days of purchase, please contact us. We will be happy to assist you with repairs or a replacement.

3. Jewelry Care

Each order includes a care card with essential tips to keep your jewelry in its best condition. To ensure longevity, we recommend storing your pieces in a cool, dry place and avoiding contact with chemicals like perfumes and lotions.

4. Lost Packages

Once your order is shipped, we are not responsible for lost packages during transit. We encourage you to track your package carefully using the tracking number provided. If your package is lost, please wait a minimum of 8 weeks after shipment to report it to us. After this time, we will assist you in filing a claim with the carrier.

5. Shipping Information

We offer standard and expedited shipping options. All orders are processed within 5 to 7 business days. You will receive a tracking number once your order is on its way. Please ensure that the shipping address you provide is correct to avoid delays. If you package arrives damaged please contact us and send pictures we will take care of it ASAP.

6. Custom Orders

For custom pieces, please allow additional processing time. Custom orders are non-refundable, but we will work with you to ensure that your piece meets your specifications.

7. Privacy and Security

Your privacy and security are our top priorities. We never share your personal information with third parties. Your payment details are processed securely via [payment processor].

8. Customer Support

If you have any questions or concerns, our customer service team is here to help. Please email us at [contact email] for any inquiries, and we will get back to you as soon as possible.